Frequently asked questions
How do I upload my content?
How do I upload my content?
Getting your special moments onto the UltraFrame™ is super easy!
- 🔌 Connect – Plug the UltraFrame™ into your computer using the included USB-C cable (works with both Mac & Windows)
- 🖱️ Drag & drop – Simply move up to 2GB of your favorite videos and/or photos onto the device
- 🖼️ Enjoy – Your media will play in a loop or sequentially, just the way you like it!
✨ Pro Tip: If your computer isn’t recognizing the UltraFrame™, double-check that the USB-C cable is securely plugged in – it’s an easy fix!
Can I upload both videos and photos?
Can I upload both videos and photos?
Yes, you can easily upload both videos and photos to bring your memories to life 🖼️
Whether it’s cherished pictures or heartfelt videos, the UltraFrame™ will display them beautifully. Play them in a loop or one at a time—whatever suits your vibe!
✨ Pro Tip: Mix and match videos and photos to create a dynamic experience that truly captures your special moments
Can I update or swap out content?
Can I update or swap out content?
Yes, swapping content is super easy 🔄
You can update your UltraFrame™ anytime by simply deleting old files and adding new ones. No complicated steps - just plug it in and refresh your memories whenever you want! ✨
Where can I get my ultrasound video?
Where can I get my ultrasound video?
Getting your ultrasound video is easier than you think! 🤰🏻
You can ask your healthcare provider for a digital copy - many clinics provide videos in formats like MP4 or AVI. If they don’t, check if they offer downloads via an online portal or USB.
If a digital version isn’t available, you can record the ultrasound screen with your phone (with permission from your healthcare provider, of course!) 📹
How does it rotate between portrait and landscape?
How does it rotate between portrait and landscape?
The UltraFrame™ rotates effortlessly! 🔄
Thanks to its smart design, you can simply turn the UltraFrame™ between portrait and landscape to match your video or photo orientation.
No complicated settings—just rotate it, and it adjusts instantly for the perfect view 🖼️
Can it play sound?
Can it play sound?
Yes, the UltraFrame™ can play sound! 🔊
It comes with built-in speakers, so your videos will have both stunning visuals and clear audio. You can easily adjust the volume up or down using the controls on the back of the UltraFrame, or mute it completely when needed.
✨ Pro Tip: Keep the volume at a moderate level for the best experience without distortion
What comes inside the box?
What comes inside the box?
Inside the box 📦, you’ll find:
- 🖼️ The UltraFrame™ – Ready to showcase your favorite moments
- 🔌 USB-C Cable – For easy charging and media transfers
- 📖 Quick Start Guide – Simple instructions to get you set up in no time
What are the full specs?
What are the full specs?
- 📏 Size: 6.5-inch frame
- 📺 Display: 5-inch IPS screen with a resolution of 480x854 pixels
- 💾 Storage: 2GB for videos and photos
- 🔊 Sound: Built-in speakers with volume control and optional mute/unmute mode
- 🎛 Controls: Easy on/off buttons for quick access
- 🔋 Battery: Rechargeable 1000mAh with quick full charge in just 2 hours
- 📂 Supported Formats: Compatible with standard video/photo file types
- 💻 Compatibility: Works with both Mac & Windows
How does your money-back guarantee work?
How does your money-back guarantee work?
We’ve got you covered 💰
If you're not 100% happy with your UltraFrame™, no worries! We offer a hassle-free 30-day money-back guarantee. Simply reach out to our friendly customer care team, and we’ll guide you through the process.
Here’s how it works:
- Contact us within 30 days of receiving your UltraFrame™
- Return the item in its original condition and packaging
- Get your refund processed quickly - no complicated steps
Your satisfaction is our top priority, so you can shop with confidence!
How long will shipping take?
How long will shipping take?
We know you're excited to get your UltraFrame™, and we’re committed to getting it to you as quickly as possible 🚚
Due to high demand, here’s what to expect:
- US/CA/UK/EU: 7-14 business days
- International: 7-18 business days
Once your order is shipped, you'll receive a tracking link to follow your UltraFrame™ every step of the way.
✨ Need more info? Our customer care team is always here to help!